Refund policy

RETURNS & REFUNDS

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference. Please review product descriptions and sizing information carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at soulfullnessco@gmail.com within 30 days of receiving your order.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue is reviewed and approved, we will arrange an appropriate replacement or refund.

LOST ORDERS

If you believe your package was lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be reported no later than 30 days after the estimated delivery date.

SIZE & COLOR SELECTION

We do not offer exchanges or refunds when the incorrect size or color was ordered. Please review the available size information before completing your purchase.

QUESTIONS

For questions regarding an order, return, or refund, contact us at soulfullnessco@gmail.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.